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Handmade Candles and Candle Holders

ArtWax Candle Company FAQ


Most asked Questions:

Where are the ArtWax and Sensual Living candles made?

How are the ArtWax candles made?

What makes the ArtWax Apple and Pear candles so unique?

How do I get the best burn results?

Do I qualify for buying wholesale?

How come many web sites advertise wholesale to the public and they do not ask for a retail ID?

What if I just want to buy ArtWax Candles and Candle Holders for myself?

What is your return policy?

What are your Wholesale Terms? 

What are the wholesale order minimums?

Where are you located and how can I reach you?

How long will it take to get my order?

 

  • Where are the ArtWax and Sensual Living candles made?
    ArtWax Apple and Pear Candles:
    A group of gifted candle makers handcraft all of our ArtWax candles in a workshop in Poland. Everything is stocked and shipped from our warehouse in Lynn, MA.
    Sensual Living Candle Gift Sets: These unique gift sets are designed by a gifted team of designers in Canada. Once the designs are approved, they are manufactured in China. We feel lucky to be able to work closely with our designers in Canada and a very capable factory in China. The designs are unique and the quality is outstanding. Everything is stocked and shipped from our warehouse in Lynn, MA.
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  • How are the ArtWax candles made?
    ArtWax candles are individually hand-formed. They are formed by hand while the wax is still warm and moldable. Then, the candle is hand-wicked with a pre-dipped wick and set to cool in a bathtub of water. 
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  • What makes the ArtWax candles so unique?
    First of all, our ArtWax Pear and Apple candles are REALLY handmade from start to finish. People often ask us at the shows if they are made in a mold. They are not. One candle maker works on a chunk of warm wax and HAND SCULPTS these candles one at a time. If you look closely, you may even find a fingerprint or two! Therefore, slight differences in size, shape and color are inherent in this candle. That's what makes it unique. That's what makes it ArtWax
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  • How do I get the best burn results?
    Each candle comes with its own set of burning instructions. The rule of thumb for burning pillar-type candles is to let them burn for 1 hour for every inch of the candle's diameter. Keep the wick trimmed to 1/4". Let the wax pool out completely to the rim before extinguishing the flame. You may reshape the soft, outer edge or let it cool as is. Make sure the candle is on a non-flammable surface away from drafts, pets and children. And don't forget, never leave a burning candle unattended! Thanks.
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  • How come many web sites advertise wholesale to the public and they do not ask for a retail ID?
    Here is the scoop on wholesale: True wholesale is only available to registered businesses with a retail tax ID. Many web sites say they sell at wholesale but in fact they do not. At best they sell at a discount, if even that. The word "wholesale" often gets miss used.

     

    From Wikipedia, the free encyclopedia about "Wholesale":

    Wholesaling consists of the sale of goods/merchandise to retailers, to industrial, commercial, institutional, or other professional business users or to other wholesalers and related subordinated services.

    According to the United Nations Statistics Division Wholesale is the resale (sale without transformation) of new and used goods to retailers, to industrial, commercial, institutional or professional users, or to other wholesalers, or involves acting as an agent or broker in buying merchandise for, or selling merchandise, to such persons or companies. Wholesalers frequently physically assemble, sort and grade goods in large lots, break bulk, repack and redistribute in smaller lots, for example pharmaceuticals; store, refrigerate, deliver and install goods, engage in sales promotion for their customers and label design." (UNSTATS - United Nations Statistics Division).
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  • What are your Wholesale Terms? 
    - Credit Card on new accounts. We accept MC, Visa, AMEX and Discover. Net 30 with established credit only. Allow 2-3 weeks for processing your Credit Application.
    - 1˝ % monthly finance charge on past due accounts.
    - $25 service charge on returned checks.
    - Shipments F.O.B. ArtWax, Lynn, MA.
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  • What is your return policy?
    We care about the way you and your customers feel about our products and services. After all, your suggestions help us to serve you better. If you’re not completely happy, call us within 7 days of receipt. All exchanges and returns must be approved by ArtWax. Save all packing materials if breakage is involved. Returned merchandise will be credited to your account. If it was our mistake, we even pay for the return shipping.
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  • Where are you located and how can I reach you?

    Office
    DuDa, Inc. 
    dba ArtWax
    31 Intervale Street
    Lynn, MA 01904
    Warehouse
    ArtWax
    Lydia Pinkham Building
    271 Western Ave, Suite 315
    Lynn, MA 01904

    Telephone: 781 477 1984
    Fax: 781 477 1943
    Call toll free: 877 4 ARTWAX
    (Voice only please!)

    Our business hours: EST 9:00AM to 5:00PM

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  • How long will it take to get my order?
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    Our standard turnaround time is 2-3 days for processing orders. We use UPS Ground as standard method of shipping. To calculate your transit time, use the map below.
UPS Ground business days in transit from: LYNN, MA 01904

 

 
UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. In addition, the guarantee applies to shipments from Puerto Rico to the 48 contiguous states (see Terms and Conditions for details). Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 48 contiguous states, please use the Time-in-Transit calculator.
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Decorative Candles - Handmade Candles - Candle Gift Sets - Candle Holders