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ArtWax Candle Company FAQ
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Most asked Questions:
Where are the ArtWax
and Sensual Living candles made?
How are
the ArtWax candles made?
What
makes the ArtWax Apple and Pear candles so unique?
How do I get the best burn results?
Do I qualify
for buying wholesale?
How come many web sites advertise wholesale to the public and they do not
ask for a retail ID?
What if I just want to buy ArtWax Candles and Candle Holders for myself?
What is your return
policy?
What are
your Wholesale Terms?
What are
the wholesale order minimums?
Where are you located and how can I reach you?
How long
will it take to get my order?
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Where are the ArtWax
and Sensual Living candles made?
ArtWax Apple and Pear Candles:
A group of gifted candle makers handcraft all of our
ArtWax candles in a workshop in Poland. Everything is stocked and shipped from our
warehouse in Lynn, MA.
Sensual Living Candle Gift Sets: These unique gift sets are
designed by a gifted team of designers in Canada. Once the designs are approved,
they are manufactured in China. We feel lucky to be able to work closely with
our designers in Canada and a very capable factory in China. The designs are
unique and the quality is outstanding. Everything is stocked and shipped from our
warehouse in Lynn, MA.
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- How are the ArtWax candles made?
ArtWax candles are individually hand-formed. They are formed by hand
while the wax is still warm and moldable.
Then, the candle is hand-wicked with a pre-dipped wick and set to cool in a
bathtub of water.
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What makes the
ArtWax candles so unique?
First of all, our ArtWax Pear and Apple
candles are REALLY
handmade from start to finish. People often ask us at the shows if they are made
in a mold. They are not. One candle maker works on a chunk of warm wax and HAND
SCULPTS
these candles one at a time. If you look closely, you may even find a
fingerprint or two! Therefore, slight differences in size, shape and color are
inherent in this candle. That's what makes it unique. That's what makes it ArtWax!
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- How do I get the best burn results?
Each candle comes with its own set of burning instructions. The rule of
thumb for burning pillar-type candles is to let them burn for 1 hour for every
inch of the candle's diameter. Keep the wick trimmed to 1/4". Let the wax
pool out completely to the rim before extinguishing the flame. You may reshape
the soft, outer edge or let it cool as is. Make sure the candle is on a
non-flammable surface away from drafts, pets and children. And don't forget,
never leave a burning candle unattended! Thanks.
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How come many web sites
advertise wholesale to the public and
they do not ask for a retail ID?
Here is the scoop on wholesale: True
wholesale is only available to
registered businesses with a retail tax
ID. Many web sites say they sell at
wholesale but in fact they do not. At best they sell at a
discount, if even that. The word "wholesale"
often gets miss used.
From Wikipedia, the free
encyclopedia about "Wholesale":
Wholesaling consists of the sale of
goods/merchandise to
retailers, to industrial, commercial,
institutional, or other professional
business users or to other wholesalers
and related subordinated services.
According to the United Nations Statistics
Division Wholesale is the resale (sale
without transformation) of new and used goods to
retailers, to industrial, commercial,
institutional or professional users, or to other
wholesalers, or involves acting as an agent or
broker in buying merchandise for, or selling
merchandise, to such persons or companies.
Wholesalers frequently physically assemble, sort
and grade goods in large lots, break bulk,
repack and redistribute in smaller lots, for
example pharmaceuticals; store, refrigerate,
deliver and install goods, engage in sales
promotion for their customers and label design."
(UNSTATS - United Nations Statistics Division).
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What are your Wholesale
Terms?
- Credit Card on new accounts. We accept
MC, Visa, AMEX and Discover. Net 30 with established
credit only. Allow 2-3 weeks for processing your Credit Application.
- 1˝ % monthly finance charge on past due accounts.
- $25 service charge on returned checks.
- Shipments F.O.B. ArtWax, Lynn, MA.
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What is your return
policy?
We care about the way you and your customers feel about our products and
services. After all, your suggestions help us to serve you better. If you’re
not completely happy, call us within 7 days of receipt. All exchanges and
returns must be approved by ArtWax. Save all packing materials if breakage is
involved. Returned merchandise will be credited to your account. If it was our
mistake, we even pay for the return
shipping.
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UPS Ground business days in transit
from: LYNN, MA 01904
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UPS guarantees the day of delivery for every ground
package you ship to any address within the 48 contiguous
states, except for any ground package originating in
Alaska or Hawaii. In addition, the guarantee applies to
shipments from Puerto Rico to the 48 contiguous states
(see
Terms and Conditions for details). Service Map
colors may vary due to differences in hardware and
software. For the scheduled days in transit for ground
packages shipped within the 48 contiguous states, please
use the
Time-in-Transit calculator. |
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