Shipping

Shipping and Order Processing Information

Shipping Cost

Order Processing and Delivery Times

We use UPS Ground as our standard delivery service. Our standard turnaround time is 2-3 days for processing orders. Please see below the UPS Ground map for information on time in transit once the merchandise leaves our warehouse.

	UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii. In addition, the guarantee applies to shipments from Puerto Rico to the 48 contiguous states (see Terms and Conditions for details). Service Map colors may vary due to differences in hardware and software. For the scheduled days in transit for ground packages shipped within the 48 contiguous states, please use the Time-in-Transit calculator.

Customer Satisfaction

We care about the way you and your customers feel about our products and services. After all, your suggestions help us to serve you better. If you’re not completely happy, call us within 7 days of receipt. All exchanges and returns must be approved by ArtWax. Save all packing materials if breakage is involved.

We'll do our best to make you a satisfied ArtWax customer!

Locations:

Office
DuDa, Inc. 
dba ArtWax
31 Intervale Street
Lynn, MA 01904

Warehouse
ArtWax
Lydia Pinkham Building
271 Western Ave, Suite 315
Lynn, MA 01904